Department Lead & Sales Training Mentor

Floor & Decor; Jacksonville (FL); On-site; USD 36,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation

Job summary

Floor & Decor in Jacksonville, FL is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information. The role involves leading certification courses, reinforcing company retail principles, and maintaining department merchandising and pricing.

The position requires a High School Diploma or GED and at least 1 year of customer service or sales experience, with strong communication and multitasking abilities in a

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Provide direction to product sales specialists and ensure high level of service.
• Process transactions at checkout using the POS system and handle refunds per guidelines.
• Maintain merchandising, pricing and product placement within the department.
• Create price tags and signage; communicate SOP changes to associates.

Skills

Customer service

Communication

Multi-tasking

Retail knowledge

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Floor & Decor in Jacksonville, FL is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information. The role involves leading certification courses, reinforcing company retail principles, and maintaining department merchandising and pricing.

The position requires a High School Diploma or GED and at least 1 year of customer service or sales experience, with strong communication and multitasking abilities in a