Department Lead: Sales & Team Coach

Theisen's Home Farm Auto; Neenah (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive 401K

PTO

Holidays

Birthday-off with pay

Associate discount

Job summary

Theisen's Home Farm Auto is seeking a Department Lead to oversee store department operations and mentor associates. You will delegate tasks, train on selling skills, and uphold Theisen’s Brand customer service while maintaining a positive work environment.

You will support price tagging, stock management, merchandise displays, and assist with opening/closing duties as needed. This full-time role offers growth within the company and a path to strengthen department performance.

Qualifications

• Must be a full time Theisen’s associate and have desire to grow and promote within the company
• 6-12 months retail experience preferred
• Satisfactory completion of NHPA test within three months of starting
• Valid driver’s License with a clean driving record

Responsibilities

• Provide excellent customer service
• Approach customers storewide and ask if help is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add-on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out-of-stocks using x-mail requests and communication with buying staff
• Use radios to request additional help
• Assist customers with check out and carryouts
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays and assemble products as needed.
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Help management implement business strategies to increase sales and carryout department directives received from management
• Manage the execution of product promotions
• Mentor and train associates to assist customers by providing brand quality customer service with each interaction
• Practice and maintain established security measures
• Assist with difficult questions or complaints from customers
• Maintain knowledge about all products in general
• Assist customers in assigned department as well as all other areas of store
• Perform opening/closing functions when needed, may include bookkeeping duties
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Skills

Retail experience

Driver's license

Customer service

Job description

Theisen's Home Farm Auto is seeking a Department Lead to oversee store department operations and mentor associates. You will delegate tasks, train on selling skills, and uphold Theisen’s Brand customer service while maintaining a positive work environment.

You will support price tagging, stock management, merchandise displays, and assist with opening/closing duties as needed. This full-time role offers growth within the company and a path to strengthen department performance.