Department Lead

Theisen's Home Farm Auto; Wisconsin; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K match

Paid time off (PTO)

Holidays

Birthday off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term disability

Long-term disability

Job summary

Theisen’s Home Farm Auto is seeking a Department Lead to oversee assigned department duties, coach staff, and ensure Theisen’s Brand customer service standards are met. You will delegate tasks, train on selling skills, and help implement productivity strategies while maintaining a positive work environment.

Responsibilities include assisting customers, promoting products, handling merchandise, and supporting management with promotions and daily operations.

Qualifications

• Must be a full time Theisen’s associate and have desire to grow and promote within the company.
• 6-12 months retail experience preferred.
• Satisfactory completion of NHPA test within three months of starting.
• Valid driver’s License with a clean driving record.

Responsibilities

• Provide excellent customer service
• Approach customers storewide and help locate merchandise
• Explain benefits and features of merchandise and suggest add-ons
• Maintain knowledge of products and be able to assist in designated areas
• Process price quotes, order merchandise, and follow up on special orders
• Answer phones and respond to customer questions
• Maintain store cleanliness and merchandising standards
• Assist with opening/closing duties and basic bookkeeping as needed
• Run cash registers and assist with checkout and carryouts
• Participate in physical inventory and stock transfers
• Support management in executing promotions and department directives
• Mentor and train associates to provide brand quality customer service
• Handle difficult questions or complaints from customers
• Perform other tasks as assigned by management

Job description

Description

Department Lead

Employment Type: Full Time
Supervisor: Store Manager

Job Description

In addition to performing the duties required of a sales associate, Department Leads are also responsible for overseeing functions in assigned department. Functions include but are not limited to delegating work, training on selling skills and product knowledge, implementing strategies to increase productivity and demonstrating and sustaining the quality of Theisen’s Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.

Qualifications

• Must be a full time Theisen’s associate and have desire to grow and promote within the company
• 6-12 months retail experience preferred
• Satisfactory completion of NHPA test within three months of starting
• Valid driver’s License with a clean driving record

Key Responsibilities

• Provide excellent customer service
• Approach customers storewide and ask if help is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add-on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out-of-stocks using x-mail requests and communication with buying staff
• Use radios to request additional help
• Assist customers with check out and carryouts
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays and assemble products as needed.
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Help management implement business strategies to increase sales and carryout department directives received from management
• Manage the execution of product promotions
• Mentor and train associates to assist customers by providing brand quality customer service with each interaction
• Practice and maintain established security measures
• Assist with difficult questions or complaints from customers
• Maintain knowledge about all products in general
• Assist customers in assigned department as well as all other areas of store
• Perform opening/closing functions when needed, may include bookkeeping duties
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports, correspondence and speak effectively before individuals or groups
• Ability to draft and interpret correspondence, memos, and reports
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Ability to perform basic accounting, calculating, problem-solving, and reasoning
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store record
• Exhibit a high level of integrity and business ethics
• Familiar with forklift and pallet jack operations is preferred but not required
• Ability to answer phones, and learn cash register functions
• Ability to assign and evaluate work, coach/counsel, do planning, recordkeeping, reporting, supervising, and training
• Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.