Department Lead, Retail Ops & Merch

Rural King; New Philadelphia (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Associate discount (15%)

Assistance program

Job summary

Rural King is seeking a Department Lead to oversee daily department operations, inventory accuracy, and merchandising standards. You will manage price changes, stock, and customer engagement while supporting front-end tasks and ensuring safety guidelines are followed.

The role emphasizes strong communication, adaptability, and a proactive, people-first approach in a dynamic retail environment.

Qualifications

• Minimum 2 years of retail experience in a department role.
• Clear verbal and written communication.
• Able to listen, ask questions, and respond effectively.
• Adaptable to changing priorities and business needs.
• Demonstrates flexible mindset to navigate ambiguity.
• Strong problem-solving skills to address issues.

Responsibilities

• Adhere to merchandising guidelines and maintain displays.
• Monitor inventory, perform stock counts, and replenish shelves.
• Oversee recovery to keep department neat and appealing.
• Coordinate price changes and update signage.
• Manage playbook features and planogram sets per guidelines.
• Maintain cleanliness and safety in the department.
• Provide friendly customer service and assist with inquiries.
• Support front-end tasks and transactions as needed.
• Operate general office and retail equipment.
• Participate in cross-training and learning initiatives.
• Provide internal and external support promptly.

Skills

Retail experience

Customer service

Communication skills

Detail-oriented

Teamwork

Adaptability

Problem solving

Tools

Point of sale system

Job description

Rural King is seeking a Department Lead to oversee daily department operations, inventory accuracy, and merchandising standards. You will manage price changes, stock, and customer engagement while supporting front-end tasks and ensuring safety guidelines are followed.

The role emphasizes strong communication, adaptability, and a proactive, people-first approach in a dynamic retail environment.