Department Lead, Retail Operations

Rural King; Norwalk (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence with Barnes-Jew?

15% Associate Discount

SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

Chaplaincy Services

Job summary

Rural King Farm and Home Store is seeking a Department Lead to ensure efficient retail operations within your assigned department. You will oversee scanning outs, inventory management, price changes, planogram sets, cleanliness, and adherence to merchandising standards to deliver a high-quality shopping experience.

With a minimum of 2 years in retail, you will provide friendly, proactive customer service, manage stock, and participate in cross-training for flexibility.

Qualifications

• At least 2 years of retail experience with knowledge of specific department.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Comfortable navigating computer systems and software to assist customers or manage tasks.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Responsibilities

• Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
• Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
• Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
• Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
• Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
• Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
• Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
• Provide support at the front end by processing transactions or loadouts as required.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Skills

Retail experience

Communication skills

Active listening

Adaptability

Flexible mindset

Problem-solving

Attention to detail

Customer service

Time management

Teamwork

Multi-tasking

Job description

Rural King Farm and Home Store is seeking a Department Lead to ensure efficient retail operations within your assigned department. You will oversee scanning outs, inventory management, price changes, planogram sets, cleanliness, and adherence to merchandising standards to deliver a high-quality shopping experience.

With a minimum of 2 years in retail, you will provide friendly, proactive customer service, manage stock, and participate in cross-training for flexibility.