Department Lead, Retail: Customer Experience & Sales

H&M; California; On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Dental coverage

401K

Commuter benefits

Job summary

H&M in California is seeking a Department Supervisor to help drive sales and customer experience. You will lead a team to execute visual standards, promote loyalty programs, and ensure smooth store operations from opening to closing.

The role emphasizes leadership, collaboration with the Visual Merchandiser, and a customer-centric approach aligned with global guidelines. Competitive hourly compensation and comprehensive benefits are offered.

Qualifications

• The candidate is an emerging leader who takes responsibility.
• Ambitious, communicates effectively, and supports colleagues.
• Customer-centric with a performance-driven mindset.

Responsibilities

• Support omni customer experience through store visuals and merchandising.
• Promote the Customer Loyalty App and in-store sustainability initiatives.
• Ensure checkout, fitting room, and admin routines are followed.
• Open and close the store daily with the team.
• Collaborate with Visual Merchandiser on planning and execution.

Skills

Leadership

Communication

Analytical thinking

Numbers & statistics

Customer focus

Job description

H&M in California is seeking a Department Supervisor to help drive sales and customer experience. You will lead a team to execute visual standards, promote loyalty programs, and ensure smooth store operations from opening to closing.

The role emphasizes leadership, collaboration with the Visual Merchandiser, and a customer-centric approach aligned with global guidelines. Competitive hourly compensation and comprehensive benefits are offered.