Dental Treatment Coordinator - Patient Care & Planning

Smile; Plainfield (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Time Off

Paid Holidays

Supportive and collaborative work env.

Growth opportunities

Job summary

Chicago Dental Implants Oral & Facial Surgery is seeking a Treatment Coordinator in Joliet, IL. You will be the main point of contact for patients, guiding them through scheduling, treatment plans, and financial options while coordinating with referring offices and multiple locations.

The role emphasizes organization, clear communication, and exceptional patient care. Travel to Orland Park, Plainfield and Downers Grove locations is occasionally required, with a full-time schedule and a

Qualifications

• Previous dental office experience required.
• Front Desk and/or Treatment Coordinator experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Confidence discussing treatment plans, insurance and financial arrangements.

Responsibilities

• Front Desk & Patient Experience: Welcome and check in/out patients with a friendly professional attitude.
• Answer a multi-line phone system and assist with appointment scheduling.
• Manage appointment confirmations, reschedules and cancellations.
• Update patient information, insurance details and medical histories.
• Collect patient payments and assist with financial transactions.
• Maintain accurate patient records and documentation.
• Coordinate referrals, records requests and office correspondence.
• Help maintain a clean, organized, and welcoming office environment.
• Treatment Coordination: Present treatment plans and answer questions regarding procedures, timelines and costs.
• Verify insurance benefits and explain coverage and payment options.
• Coordinate surgical procedures and follow-up appointments.
• Communicate with referring dental offices to ensure seamless patient care.
• Support treatment acceptance through excellent patient communication.
• Maintain accurate treatment documentation and case records.

Skills

Dental office experience

Front Desk experience

Organizational skills

Communication skills

Insurance verification

Treatment coordination

Tools

Dental software

Job description

Chicago Dental Implants Oral & Facial Surgery is seeking a Treatment Coordinator in Joliet, IL. You will be the main point of contact for patients, guiding them through scheduling, treatment plans, and financial options while coordinating with referring offices and multiple locations.

The role emphasizes organization, clear communication, and exceptional patient care. Travel to Orland Park, Plainfield and Downers Grove locations is occasionally required, with a full-time schedule and a