Patient Experience Coordinator – Dental Implants & Surgery

Smile; Joliet (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Chicago Dental Implants Oral & Facial Surgery in Joliet, IL, seeks a detail-oriented Treatment Coordinator to guide patients through their care journey. You will manage scheduling, treatment planning, and financial discussions, ensuring a confident patient experience and smooth coordination with referring offices.

Ideal candidates bring dental front desk or treatment coordination experience, strong organizational skills, and excellent communication with patients and team.

Qualifications

• Previous dental office experience required.
• Front Desk and/or Treatment Coordinator experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.

Responsibilities

• Welcome and check in/out patients with a friendly, professional attitude.
• Answer a multi-line phone system and assist with appointment scheduling.
• Manage appointment confirmations, reschedules, and cancellations.
• Update patient information, insurance details and medical histories.
• Collect patient payments and assist with financial transactions.
• Coordinate referrals, records requests and office correspondence.
• Help maintain a clean, organized, welcoming office environment.
• Present treatment plans and answer patient questions regarding procedures, timelines and costs.
• Coordinate surgical procedures and follow-up appointments.
• Maintain accurate treatment documentation and case records.

Skills

Front Desk

Treatment Coordinator

Communication

Customer Service

Organizational Skills

Tools

Dental Software

Job description

Chicago Dental Implants Oral & Facial Surgery in Joliet, IL, seeks a detail-oriented Treatment Coordinator to guide patients through their care journey. You will manage scheduling, treatment planning, and financial discussions, ensuring a confident patient experience and smooth coordination with referring offices.

Ideal candidates bring dental front desk or treatment coordination experience, strong organizational skills, and excellent communication with patients and team.