Dental Treatment Concierge & Patient Experience Lead

Smile; Downers Grove (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Job summary

Chicago Dental Implants Oral & Facial Surgery in Joliet, IL is seeking a highly organized Treatment Coordinator to guide patients through appointments, treatment plans and financial options. The role involves coordinating referrals, coordinating surgical procedures and ensuring a smooth patient journey.

The position emphasizes front desk duties, patient communication, and accurate record keeping across multiple locations with occasional travel to nearby offices.

Qualifications

• Previous dental office experience required.
• Front Desk and/or Treatment Coordinator experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Confidence discussing treatment plans, insurance and financial arrangements.

Responsibilities

• Greet and check in/out patients with a friendly, professional attitude.
• Answer multi-line phone system and assist with scheduling.
• Manage confirmations, reschedules, and cancellations.
• Explain financial options and collect payments.
• Coordinate referrals and maintain patient records.
• Coordinate treatment plans and follow-up appointments.
• Assist with coordinating surgical procedures and post-op follow-ups.

Skills

Customer service

Communication

Organizational skills

Multitasking

Billing & payments

Tools

Dental software

Job description

Chicago Dental Implants Oral & Facial Surgery in Joliet, IL is seeking a highly organized Treatment Coordinator to guide patients through appointments, treatment plans and financial options. The role involves coordinating referrals, coordinating surgical procedures and ensuring a smooth patient journey.

The position emphasizes front desk duties, patient communication, and accurate record keeping across multiple locations with occasional travel to nearby offices.