Treatment Coordinator

Smile; Downers Grove (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Job summary

Chicago Dental Implants Oral & Facial Surgery in Joliet, IL is seeking a highly organized Treatment Coordinator to guide patients through appointments, treatment plans and financial options. The role involves coordinating referrals, coordinating surgical procedures and ensuring a smooth patient journey.

The position emphasizes front desk duties, patient communication, and accurate record keeping across multiple locations with occasional travel to nearby offices.

Qualifications

• Previous dental office experience required.
• Front Desk and/or Treatment Coordinator experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Confidence discussing treatment plans, insurance and financial arrangements.

Responsibilities

• Greet and check in/out patients with a friendly, professional attitude.
• Answer multi-line phone system and assist with scheduling.
• Manage confirmations, reschedules, and cancellations.
• Explain financial options and collect payments.
• Coordinate referrals and maintain patient records.
• Coordinate treatment plans and follow-up appointments.
• Assist with coordinating surgical procedures and post-op follow-ups.

Skills

Customer service

Communication

Organizational skills

Multitasking

Billing & payments

Tools

Dental software

Job description

Treatment Coordinator Chicago Dental Implants Oral & Facial Surgery Joliet IL Are you passionate about helping patients navigate their dental treatment journey Chicago Dental Implants Oral & Facial Surgery is seeking a highly organized personable and detail oriented Treatment Coordinator to join our growing team in Joliet IL In this role youll be a key point of contact for patients helping them feel informed supported and confident throughout their care experience From scheduling appointments and coordinating treatment plans to explaining financial options and working with referring offices youll play an integral role in delivering exceptional patient care Location & Travel This position is primarily based in Joliet IL with occasional travel to our Orland Park Plainfield and Downers Grove locations.

What Youll Do

• Front Desk & Patient Experience Welcome and check incheck out patients with a friendly professional attitudeAnswer a multi line phone system and assist with appointment schedulingManage appointment confirmations reschedules and cancellationsUpdate patient information insurance details and medical historiesCollect patient payments and assist with financial transactionsMaintain accurate patient records and documentationCoordinate referrals records requests and office correspondenceHelp maintain a clean organized and welcoming office environmentTreatment Coordination Present treatment plans and answer patient questions regarding procedures timelines and costsVerify insurance benefits and explain coverage and payment optionsCoordinate surgical procedures and follow up appointmentsCommunicate with referring dental offices to ensure seamless patient careSupport treatment acceptance through excellent patient communicationMaintain accurate treatment documentation and case records

What Were Looking For

• Previous dental office experience requiredFront Desk andor Treatment Coordinator experience preferredStrong organizational and multitasking skillsExcellent communication and customer service abilitiesConfidence discussing treatment plans insurance and financial arrangementsExperience with dental software and insurance verification processesTeam oriented mindset and commitment to outstanding patient care

Schedule

Full Time Monday Thursday 800 AM 500 PMFriday 800 AM 300 PM

Benefits

• Medical Dental & Vision Insurance401k Retirement PlanPaid Time Off PTOPaid HolidaysSupportive and collaborative work environmentOpportunity to grow within a respected and expanding oral surgery practice