Dental Treatment Concierge

Commonwealth Dentistry; Midlothian (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Commonwealth Dentistry in Midlothian, VA is seeking a Treatment Coordinator to bridge treatment recommendations with patient decisions. This in-person role requires empathy, organization, and accuracy as you guide patients through treatment plans, insurance benefits, and financing options to help them feel confident saying yes to care.

You will present plans, verify benefits, collect deposits, schedule appointments, and support front desk operations while maintaining HIPAA standards and patient

Qualifications

• Dental front office experience (1–2+ years) is required.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Dentrix Ascend experience is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Build trust and strong relationships with patients while guiding them through recommended treatment.
• Present treatment plans clearly and confidently, helping patients understand the benefits of proceeding with care.
• Discuss treatment costs, insurance estimates, financing options, and payment arrangements in a professional and compassionate manner.
• Help patients overcome barriers to care and feel confident moving forward with treatment.
• Follow up consistently with patients who have unscheduled treatment and work to convert treatment acceptance into scheduled appointments.
• Schedule treatment efficiently while maximizing provider productivity and meeting production goals.
• Coordinate treatment scheduling with doctors, hygienists, and clinical team members to ensure a seamless patient experience.
• Verify insurance benefits and explain coverage in clear, easy-to-understand language.
• Collect deposits, copays, and balances accurately and in accordance with office policies.
• Monitor outstanding treatment plans and maintain active follow-up lists.
• Answer patient questions regarding treatment, financial arrangements, and scheduling.
• Maintain accurate patient records, treatment notes, and account documentation.
• Assist with front office responsibilities as needed, including answering phones and supporting patient flow.
• Protect patient privacy and comply with HIPAA requirements.

Skills

Reliability

Presence

Attitude

Teamwork

Money conversations

Scheduling ownership

Attention to detail

Professional presentation

Bilingual English/Spanish

Tools

Dentrix Ascend

Job description

Commonwealth Dentistry in Midlothian, VA is seeking a Treatment Coordinator to bridge treatment recommendations with patient decisions. This in-person role requires empathy, organization, and accuracy as you guide patients through treatment plans, insurance benefits, and financing options to help them feel confident saying yes to care.

You will present plans, verify benefits, collect deposits, schedule appointments, and support front desk operations while maintaining HIPAA standards and patient