Patient Treatment Concierge

Progressive Dental Arts; Mermaid (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Progressive Dental Arts is seeking a Treatment Coordinator to guide patients through their dental treatment journey, from diagnosis to scheduling and follow-up. You will act as the liaison between clinical, administrative, and patient teams, ensuring clarity, trust, and a positive patient experience.

Responsibilities include presenting treatment plans and financial options, verifying insurance benefits, and coordinating referrals while maintaining HIPAA-compliant documentation and accurate

Qualifications

• Minimum 2 years of dental office experience in treatment planning, financial counseling, or patient communication.
• Strong understanding of dental terminology, procedures, and insurance benefits.
• Excellent communication, presentation, and relationship-building skills.
• Ability to multi-task, prioritize, and work efficiently in a fast-paced environment.

Responsibilities

• Guide patients through diagnoses and treatment journey, explaining plans clearly and compassionately.
• Present treatment plans, fees, and scheduling requirements confidently and accurately.
• Coordinate referrals and follow-up, ensuring seamless experience from consultation to scheduling.
• Verify benefits, negotiate insurance, and prepare detailed cost estimates with out-of-pocket details.
• Maintain HIPAA compliance and accurate documentation for all financial arrangements.

Skills

Communication skills

Patient interaction

Scheduling coordination

Team collaboration

Education

High school diploma or equivalent

Tools

Dental practice management software

Microsoft Office Suite

Job description

Progressive Dental Arts is seeking a Treatment Coordinator to guide patients through their dental treatment journey, from diagnosis to scheduling and follow-up. You will act as the liaison between clinical, administrative, and patient teams, ensuring clarity, trust, and a positive patient experience.

Responsibilities include presenting treatment plans and financial options, verifying insurance benefits, and coordinating referrals while maintaining HIPAA-compliant documentation and accurate