Dental Scheduling Specialist | Patient-Centered Care

ConnextCare; Village of Pulaski (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

ConnextCare seeks an Appointment Scheduler to manage patient flow and balance provider schedules. You will handle routine scheduling, liaise with nurses, providers, and referrals, and respond promptly to patient messages while ensuring HIPAA compliance.

Responsibilities include coordinating appointments, de-escalating patient concerns, and preparing appointment letters. Strong communication and computer skills are required to maintain accurate records in the EMR system.

Qualifications

• High school diploma or GED is required.
• Must be able to take direction from supervisor and work well with others.
• Strong verbal and written communication skills are essential.
• Proficient with Microsoft Office and electronic medical record systems.

Responsibilities

• Schedule appointments for all center providers.
• Determine if a patient call should be transferred to nurse, provider, or referrals.
• Timely review and return of voice messages from patients.
• Assist patients and de-escalate patient concerns as appropriate.
• Coordinate appointments that fit patients' needs.
• Ensure continuity of care by reviewing scheduling history and provider templates.

Skills

Verbal and written communication

Compassion under pressure

Team collaboration

Judgment and decision making

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Medical Record (EMR) system

Job description

ConnextCare seeks an Appointment Scheduler to manage patient flow and balance provider schedules. You will handle routine scheduling, liaise with nurses, providers, and referrals, and respond promptly to patient messages while ensuring HIPAA compliance.

Responsibilities include coordinating appointments, de-escalating patient concerns, and preparing appointment letters. Strong communication and computer skills are required to maintain accurate records in the EMR system.