Dental Scheduler & Patient Care Specialist

ConnextCare; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

ConnextCare is seeking an Appointment Scheduler to maintain the center's appointment flow and coordinate routine visits. You will manage provider calendars, route patient calls, and ensure timely responses to messages while maintaining compassionate, professional service.

In this role, you will follow scheduling templates, de-escalate concerns, and document discussions in the EMR. A high school diploma and strong communication skills are required.

Qualifications

• Verbal and written communication skills are required.
• Ability to navigate Microsoft Office and EMR systems.
• Demonstrate good judgment and professional conduct in stressful situations.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Schedule appointments for all center providers.
• Determine if calls should transfer to nurse, provider, or referrals.
• Review and return patient voice messages promptly.
• Assist patients and de-escalate concerns as appropriate.
• Coordinate appointments that fit patients' needs.
• Review scheduling history for continuity of care.
• Follow scheduling guidelines and provider templates.
• Adjust provider schedules for time-off requests.
• Prepare and send appointment letters as needed.
• Ensure HIPAA compliance before communicating information.
• Coordinate with Medical Records for new patient packets.
• Confirm appointments with notes in patient records per policy.
• Document discussions in PM/EHR.
• Participate in Patient Centered Medical Home initiatives as part of the Clinical Care Team.
• Other duties as requested by supervisor/management.

Skills

Communication skills

Verbal communication

Microsoft Office

HIPAA compliance

Compassion under pressure

No-Show policy knowledge

Education

High school diploma or GED

Tools

Scheduling software

EMR system

Job description

ConnextCare is seeking an Appointment Scheduler to maintain the center's appointment flow and coordinate routine visits. You will manage provider calendars, route patient calls, and ensure timely responses to messages while maintaining compassionate, professional service.

In this role, you will follow scheduling templates, de-escalate concerns, and document discussions in the EMR. A high school diploma and strong communication skills are required.