Remote Dental Care Coordinator | Scheduling & Patient Flow

360care; Perrysburg (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

360care is seeking a Dental Front Desk Receptionist to provide administrative and front office support in a dental care setting, serving nursing home facilities, dental providers, and clinical teams. You will manage scheduling, support treatment planning workflows, and document accurately in our practice management system.

You will work with the clinical field team, deliver exceptional customer service, and maintain patient records with confidentiality and HIPAA compliance.

Qualifications

• High school diploma required; college degree or experience preferred.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills in Microsoft Office.
• Critical thinking and solutions-based skills for time-sensitive environment.
• Strong time management skills.
• Detail-oriented with ability to multi-task.

Responsibilities

• Works daily with clinical field team to support patient care activities with our customers.
• Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
• Demonstrates a strong sense of urgency when responding to all request.
• Works proactively to anticipate need and support patients, facility, and clinical team.
• Manages branch calendar and ensures appropriate schedule for facility and clinical team.
• Protects interiority of service by assuring necessary documentation is part of patient records.
• Manages the coordination of visit in the 360care timeframe.
• Tracks and manages the production of dentures prosthetics.
• Understands a clinical emergency with an intention to triage patient with the most urgent need.
• Assist field team with monitoring equipment, supplies, and planned maintenance.
• Understands company insurance as demonstrated with patient extended care and warranty process.
• Operates teams efficiently and understands production versus cost for each dental visit.
• Verify, review, and follow up on all patient information.
• Works with facility to ensure all paperwork is completed in advance of visit.
• Balance and review daily production reports and monitors for solutions.
• Conducts routine audits of data input to assure integrity of daily work.
• Keeps Branch Manager / Dental operations Director informed of events that could affect the integrity of company.
• Daily report production numbers to Branch Manager.
• Responsible for completing and initiating documentation process for denture preauthorization.
• Actively supports and complies with all components of the compliance program, including training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI at all times.

Skills

Dental scheduling experience

Dental office experience

Microsoft Office

Critical thinking

Time management

Detail oriented

Multi-tasking

Education

High school diploma

College degree or experience preferred

Tools

Microsoft Office

Job description

360care is seeking a Dental Front Desk Receptionist to provide administrative and front office support in a dental care setting, serving nursing home facilities, dental providers, and clinical teams. You will manage scheduling, support treatment planning workflows, and document accurately in our practice management system.

You will work with the clinical field team, deliver exceptional customer service, and maintain patient records with confidentiality and HIPAA compliance.