Dental Patient Care & Scheduling Specialist

Smilebuilderz Dental, LLC; Ephrata (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Discounted Dental Services

EAP Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Voluntary Term Life Insurance

Long Term Disability

Short Term Disability

401(K) Plan

Job summary

Smilebuilderz Dental, LLC is seeking a Patient Care Coordinator to manage doctors' schedules and nurture patient relationships. You will greet patients, verify paperwork, confirm consents, and schedule care while coordinating with the hygiene team and clinicians.

Strong communication, patient education, and multitasking are essential in a fast-paced dental practice. Join a team that values exceptional service, comprehensive benefits, and opportunities for professional growth as we deliver

Qualifications

• Experience coordinating front desk in a dental/medical setting.
• Strong communication and interpersonal skills.
• Ability to manage schedules and referrals, and coordinate with clinicians.

Responsibilities

• Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Verify that all lab cases are present for scheduled appointments.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial arrangements
• Schedule treatment
• Actively participate in filling your hygiene teams schedule
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Monitor Dentrix reports to locate unscheduled treatment.
• Provide checkup calls to all emergency and complex cases.
• Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.

Skills

Strong communicat ion skills

Exceptional customer service

Professional demeanor

Self motivation

Multitask

Facilitate change

Excellent keyboard/computer skills

Tools

Practice management software

Multi-line phone system

Job description

Smilebuilderz Dental, LLC is seeking a Patient Care Coordinator to manage doctors' schedules and nurture patient relationships. You will greet patients, verify paperwork, confirm consents, and schedule care while coordinating with the hygiene team and clinicians.

Strong communication, patient education, and multitasking are essential in a fast-paced dental practice. Join a team that values exceptional service, comprehensive benefits, and opportunities for professional growth as we deliver