Dental Appointment Scheduler, Pulaski

ConnextCare; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

ConnextCare is seeking an Appointment Scheduler to maintain the center's appointment flow and coordinate routine visits. You will manage provider calendars, route patient calls, and ensure timely responses to messages while maintaining compassionate, professional service.

In this role, you will follow scheduling templates, de-escalate concerns, and document discussions in the EMR. A high school diploma and strong communication skills are required.

Qualifications

• Verbal and written communication skills are required.
• Ability to navigate Microsoft Office and EMR systems.
• Demonstrate good judgment and professional conduct in stressful situations.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Schedule appointments for all center providers.
• Determine if calls should transfer to nurse, provider, or referrals.
• Review and return patient voice messages promptly.
• Assist patients and de-escalate concerns as appropriate.
• Coordinate appointments that fit patients' needs.
• Review scheduling history for continuity of care.
• Follow scheduling guidelines and provider templates.
• Adjust provider schedules for time-off requests.
• Prepare and send appointment letters as needed.
• Ensure HIPAA compliance before communicating information.
• Coordinate with Medical Records for new patient packets.
• Confirm appointments with notes in patient records per policy.
• Document discussions in PM/EHR.
• Participate in Patient Centered Medical Home initiatives as part of the Clinical Care Team.
• Other duties as requested by supervisor/management.

Skills

Communication skills

Verbal communication

Microsoft Office

HIPAA compliance

Compassion under pressure

No-Show policy knowledge

Education

High school diploma or GED

Tools

Scheduling software

EMR system

Job description

Description

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance

the patient flow within the center.

Principal Accountabilities:

1. To schedule appointments for all center providers
2. To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals
3. Timely review and return of voice messages from patients
4. Assist patients and de-escalate patient concerns as appropriate
5. Assist patients with coordinating appointments that fit their needs
6. Reviews scheduling history to ensure continuity of care
7. Follows scheduling guidelines and provider templates for appropriate scheduling
8. Adjust provider schedule according to time-off requests
9. Prepares and sends appointment letters to patients as needed
10. Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
11. Coordination with Medical Records staff with facilitation of new patient packet
12. Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
13. Documentation in PM/EHR of any discussion with patients as appropriate
14. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
15. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• High school diploma or GED is required
• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and
• a professional with compassion in stressful situations
• Verbal and written communication skills, office applications preferred
• Demonstrate proper judgment and decision making skills when necessary
• Comply with the organizations code of conduct, safety rules and adheres to all company policies
• Carry out job responsibilities in an ethical, effective and professional manner
• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position