Dental Reception & Patient Care Coordinator

Great Expressions Dental Centers; Saint Petersburg (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first contact for patients, greet visitors, and manage reception duties at our Florida location. You will schedule appointments, update records, handle insurance information, and support a positive patient experience.

The role requires excellent communication, organizational skills, and experience with dental office software. A high school diploma is required, with healthcare administration experience a plus.

Qualifications

• High school diploma or equivalent required; healthcare admin cert a plus.
• Experience as a receptionist or in customer service, preferably in healthcare/dental.
• Strong communication and interpersonal skills to interact with patients and colleagues.
• Proficient with dental practice management software and general office applications (MS Office, email, scheduling).
• Excellent organization and multitasking abilities in a fast-paced environment.
• Familiarity with dental terminology, procedures, and insurance processes desirable.

Responsibilities

• Provide a warm, friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments, considering staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including personal details and medical history.
• Create and maintain patient records in the practice management system.
• Verify and update patient insurance information and process co-pays.
• Process insurance claims and liaise with providers for billing inquiries.
• Respond to patient inquiries via phone, email, or in person with accurate information.
• Provide instructions regarding pre-appointment preparations and required forms.
• Maintain cleanliness and organization of the reception area; support smooth patient flow.
• Communicate with hygienists, assistants, and dentists about arrivals, emergencies, or scheduling changes.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

Attention to detail

Dental terminology knowledge

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Tools

Dental practice management software

MS Office

Email / scheduling systems

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first contact for patients, greet visitors, and manage reception duties at our Florida location. You will schedule appointments, update records, handle insurance information, and support a positive patient experience.

The role requires excellent communication, organizational skills, and experience with dental office software. A high school diploma is required, with healthcare administration experience a plus.