Dental Practice Operations Leader & Growth Partner

Heartland Dental; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations to join our team in Columbia, SC. You’ll act as a trusted business partner to Doctors, guide teams, and drive operational excellence across supported offices.

This role emphasizes servant leadership, annual goals, training, and collaboration with recruiters. The PMO will monitor performance metrics, oversee scheduling, and help prioritize professional development.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Bell Leadership Training every 18-24 months
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Skills

Leadership experience

Analytical thinking

Communication

Conflict resolution

Patient confidentiality

Education

Associate’s or Bachelor's degree

Job description

Heartland Dental is seeking a Practice Manager of Operations to join our team in Columbia, SC. You’ll act as a trusted business partner to Doctors, guide teams, and drive operational excellence across supported offices.

This role emphasizes servant leadership, annual goals, training, and collaboration with recruiters. The PMO will monitor performance metrics, oversee scheduling, and help prioritize professional development.