Dental Practice Operations Leader

Heartland Dental; Wake Forest (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Heartland Dental is seeking a Practice Manager of Operations to join our team as a key business partner to the Doctor. You will foster leadership, support patient care goals, and drive a culture of continuous learning and teamwork in a supported dental office setting.

The PMO will guide and support teams, participate in monthly synergy meetings, conduct regular huddles, and help align doctor priorities with annual and quarterly financial goals.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentially and team ethics

Responsibilities

• Prioritize and complete PMO Training to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through meetings and daily huddles
• Create alignment with doctor through daily one-on-ones, morning huddles and weekly touchpoints discussing communication and support

Skills

Leadership

Communication

Coaching

Conflict resolution

Analytical thinking

Education

Associate’s or Bachelor’s degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to join our team as a key business partner to the Doctor. You will foster leadership, support patient care goals, and drive a culture of continuous learning and teamwork in a supported dental office setting.

The PMO will guide and support teams, participate in monthly synergy meetings, conduct regular huddles, and help align doctor priorities with annual and quarterly financial goals.