Dental Practice Operations Leader

Heartland Dental; Irving (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations to lead and partner with dental doctors in delivering exceptional patient care. The PMO will guide team development, align goals with clinical leadership, and drive operational excellence across supported offices.

The role emphasizes servant leadership, training, and collaboration with recruiting and support offices to onboard new team members and achieve top business goals.

Qualifications

• Associate’s or Bachelor's degree or 3–5 years’ leadership experience.
• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes, identify trends, and develop solutions.
• Excellent communication, leadership, coaching, and conflict resolution.
• Trustworthy; maintain patient confidentiality and team ethics.

Responsibilities

• Prioritize and complete PMO training to develop leadership skills.
• Develop annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus through meetings and huddles.
• Onboard new team members with recruiting and support office partnerships.
• Assist Doctor in prioritizing training through Core Essentials and beyond.
• Identify skills needed for open positions and participate in selection.
• Monitor progress of DMP and related metrics with the Doctor.

Skills

Leadership

Communication

Coaching

Conflict resolution

Customer service

Education

Associate/Bachelor degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to lead and partner with dental doctors in delivering exceptional patient care. The PMO will guide team development, align goals with clinical leadership, and drive operational excellence across supported offices.

The role emphasizes servant leadership, training, and collaboration with recruiting and support offices to onboard new team members and achieve top business goals.