Dental Practice Operations Leader

Heartland Dental; Town of Germantown (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid holidays

PTO

Job summary

Germantown Dental Care, part of Heartland Dental, seeks a Practice Manager of Operations to lead office performance and patient care. This role partners with doctors to set and achieve strategic goals, develops individual and team capabilities, and drives operational excellence across scheduling, training, and growth initiatives.

You’ll work in a collaborative, growth‑oriented environment that emphasizes servant leadership, daily huddles, and ongoing development.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Prioritize and complete PMO training to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Lead meetings and huddles to align doctor and team priorities
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Onboard new team members through partnerships with recruiting and support office

Skills

Leadership

Communication

Customer service

Problem solving

Education

Bachelor's degree

Tools

Dentrix software

Job description

Germantown Dental Care, part of Heartland Dental, seeks a Practice Manager of Operations to lead office performance and patient care. This role partners with doctors to set and achieve strategic goals, develops individual and team capabilities, and drives operational excellence across scheduling, training, and growth initiatives.

You’ll work in a collaborative, growth‑oriented environment that emphasizes servant leadership, daily huddles, and ongoing development.