Dental Practice Operations Leader

Heartland Dental; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Job summary

Heartland Dental’s Stevens Crossing Dental Care in St. Cloud, Florida is seeking a Practice Manager of Operations to drive operational excellence and partner with Doctors and teams to deliver exceptional patient care.

The role emphasizes training, goal setting, servant leadership, and ongoing professional development, with a focus on scheduling, hiring support, and performance metrics.

Qualifications

• Associate’s or Bachelor's degree or 3-5 years leadership experience.
• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.
• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Prioritize and complete PMO training to develop technical, commitment and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy via meetings and huddles.
• Align with the doctor through daily one-on-ones, morning huddles and weekly touchpoints.
• Partner with Doctors to identify skills needed for open positions and select team members.
• Onboard new team members through partnerships with recruiting and support office.
• Support training through Core Essentials and beyond for growth in their roles.

Skills

Leadership

Communication

Coaching

Problem-solving

Education

Associate’s or Bachelor's degree

Tools

Dentrix or other dental software

Job description

Heartland Dental’s Stevens Crossing Dental Care in St. Cloud, Florida is seeking a Practice Manager of Operations to drive operational excellence and partner with Doctors and teams to deliver exceptional patient care.

The role emphasizes training, goal setting, servant leadership, and ongoing professional development, with a focus on scheduling, hiring support, and performance metrics.