Dental Practice Operations Leader

Heartland; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Continuing education

Job summary

Heartland Dental seeks a Practice Manager of Operations for Hickman Mills Dental Care in Kansas City. You’ll be a business partner to the Doctor, guiding the team to deliver exceptional patient care while aligning with Heartland’s leadership culture.

This role emphasizes continuous learning, teamwork, and a patient-first approach. You’ll engage in training, establish quarterly goals, and lead meetings to drive alignment, growth, and operational efficiency across the practice.

Qualifications

• Associate’s or Bachelor’s degree or 3-5 years’ leadership experience.
• Experience in fast-paced, customer-centric environments.
• Strong communication, leadership, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Responsibilities

• Prioritize and complete PMO Training to develop technical, commitment and leadership skills.
• Develop annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.

Skills

Leadership experience

Communication

Problem solving

Customer focus

Coaching

Conflict resolution

Confidentiality

Education

Associate’s or Bachelor’s degree

Tools

Dentrix or dental software

Job description

Heartland Dental seeks a Practice Manager of Operations for Hickman Mills Dental Care in Kansas City. You’ll be a business partner to the Doctor, guiding the team to deliver exceptional patient care while aligning with Heartland’s leadership culture.

This role emphasizes continuous learning, teamwork, and a patient-first approach. You’ll engage in training, establish quarterly goals, and lead meetings to drive alignment, growth, and operational efficiency across the practice.