Dental Practice Operations Leader

Heartland Dental; Clayton (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid holidays

PTO

Job summary

Heartland Dental's Dental Care on Fernwood Drive in Clayton is seeking a Practice Manager of Operations to join our team. This leadership role partners with doctors and staff to align goals, optimize patient care, and drive practice performance.

The PMO will develop annual goals, coach teams, manage onboarding, and oversee training and operations to support our dental office culture and growth. Travel may be involved occasionally.

Qualifications

• Associate’s or Bachelor’s degree or 3-5 years’ leadership experience in a professional setting.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Responsibilities

• Prioritize and complete PMO Training to develop technical, commitment and leadership skills.
• Develop annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through meetings and huddles.
• Create alignment with doctors through daily one-on-ones, huddles and weekly touch points discussing communication and support.

Skills

Leadership

Communication

Problem solving

Coaching

Conflict resolution

Education

Associate or Bachelor’s degree

Tools

Dentrix or dental software

Job description

Heartland Dental's Dental Care on Fernwood Drive in Clayton is seeking a Practice Manager of Operations to join our team. This leadership role partners with doctors and staff to align goals, optimize patient care, and drive practice performance.

The PMO will develop annual goals, coach teams, manage onboarding, and oversee training and operations to support our dental office culture and growth. Travel may be involved occasionally.