Dental Patient Experience Specialist

Smile Brands Inc.; San Jose (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach. You will greet patients, guide them through check-in and scheduling, verify insurance, and explain payment options with warmth and professionalism.

This role emphasizes exceptional customer service and clear communication, supporting patients from arrival to checkout while ensuring a smooth, supportive visit.

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting patients and creating a welcoming atmosphere.
• Assist with check-in/check-out, verify insurance, schedule appointments, and explain payment options.
• Express appreciation to patients and maintain professionalism throughout the visit.

Skills

Customer service

Communication

Job description

Smile Brands Inc. is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach. You will greet patients, guide them through check-in and scheduling, verify insurance, and explain payment options with warmth and professionalism.

This role emphasizes exceptional customer service and clear communication, supporting patients from arrival to checkout while ensuring a smooth, supportive visit.