Dental Patient Experience Specialist

Smile Brands Inc.; Roseville (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator in California to welcome patients, guide them through scheduling and insurance processes, and support them through their dental journey.

The role emphasizes clear communication and a patient-first approach within a fast-paced practice team. You will help patients understand treatment options and payment plans, ensuring a comfortable and stress-free experience from arrival to departure.

Qualifications

• Strong communication and interpersonal skills required.
• Experience in dental/healthcare or customer-service environment preferred.
• Ability to build rapport and make patients feel welcome and informed.

Responsibilities

• Greet patients warmly and create a welcoming environment.
• Assist with check-in/check-out, scheduling, and insurance verification.
• Explain treatment options and payment plans to patients.
• Support patients throughout their visit and coordinate with the dental team.
• Answer phones and communicate clearly with patients, doctors and staff.

Skills

Communication skills

Interpersonal skills

Patient-focused

Team-oriented

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator in California to welcome patients, guide them through scheduling and insurance processes, and support them through their dental journey.

The role emphasizes clear communication and a patient-first approach within a fast-paced practice team. You will help patients understand treatment options and payment plans, ensuring a comfortable and stress-free experience from arrival to departure.