Dental Care Experience Specialist

Smile Brands Inc.; Holly (MI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health, dental, and vision insurance

Health savings account (HSA)

Telemedicine

Flexible spending accounts (FSA)

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. seeks a Patient Care Coordinator to be the first friendly face patients meet, guiding them through scheduling, insurance verifications and treatment options. You’ll help patients understand care plans, payment options, and ensure a smooth, welcoming dental journey.

You’ll support the team by answering questions, managing the schedule, and preserving a positive patient experience in a fast-paced office environment. A client-first, compassionate approach is essential.

Qualifications

• 1+ year in dental, healthcare, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Interpersonal skills

Rapport building

Organization

Teamwork

Patient-first approach

Job description

Smile Brands Inc. seeks a Patient Care Coordinator to be the first friendly face patients meet, guiding them through scheduling, insurance verifications and treatment options. You’ll help patients understand care plans, payment options, and ensure a smooth, welcoming dental journey.

You’ll support the team by answering questions, managing the schedule, and preserving a positive patient experience in a fast-paced office environment. A client-first, compassionate approach is essential.