Dental Patient Experience Specialist

Appalachian Mountain Health; Asheville (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Appalachian Mountain Health is seeking a front desk receptionist to handle patient inquiries, screening, and scheduling in a friendly and professional manner. You will manage calls, check-in/out, collect demographic data, and coordinate with clinical staff to support smooth operations.

The role requires strong customer service, confidentiality, excellent communication, and the ability to multitask in a fast-paced healthcare environment. A high school diploma or GED is required.

Formación

• High school diploma or GED required.
• Excellent interpersonal and communication skills essential.
• Ability to plan, schedule and coordinate.
• Effective management of multiple duties in a clinical setting.
• Demonstrates respect, dignity and empathy with patients.
• Sound leadership and judgment.
• Flexibility in a growing work environment.
• Strong attention to detail and customer service.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listener and initiative.

Responsabilidades

• Answering, screening, prioritizing, and delegating telephone inquiries professionally.
• Returning patient, provider, and third party calls in a timely manner.
• Scheduling appointments in accordance with AMH guidelines.
• Checking patients in and out, collecting and verifying demographic information.
• Scanning and organizing patient paperwork.
• Assessing eligibility for SFDP and communicating patient responsibilities.
• Assessing charges and collecting fees as needed.
• Participating in internal or external educational opportunities.

Conocimientos

Interpersonal skills

Plan and coordinate

Multitask in clinical setting

Respect and empathy

Leadership and judgment

Communication skills

Flexibility

Attention to detail

Customer service

Confidentiality

Active listener

Initiative

Educación

High school diploma or GED

Descripción del empleo

Appalachian Mountain Health is seeking a front desk receptionist to handle patient inquiries, screening, and scheduling in a friendly and professional manner. You will manage calls, check-in/out, collect demographic data, and coordinate with clinical staff to support smooth operations.

The role requires strong customer service, confidentiality, excellent communication, and the ability to multitask in a fast-paced healthcare environment. A high school diploma or GED is required.