Dental Front Desk & Patient Experience Specialist

PDS Health; Orlando (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Descripción de la vacante

PDS Health is seeking a front desk coordinator to manage patient check-in, scheduling, and front desk operations. You will interact with patients in the reception area, answer calls, and ensure accurate registration and timely communication with the back office.

The role emphasizes confidentiality, excellent communication, and adherence to brand standards while supporting the PPE process and delivering a positive patient experience.

Formación

• High School Diploma or GED.
• Knowledge of office practices, technology applications and patient insurances.
• Excellent interpersonal, oral and written communication skills.
• Ability to handle and maintain confidentiality with patient records.

Responsabilidades

• Model company culture, values, standards, and best operational practices.
• Support PPE process by helping to get patients to come in and stay connected during their visit.
• Schedule appointments to ensure smooth, productive days for providers.
• Interact with patients and guests in the reception area during wait times.
• Answer telephones promptly and handle calls efficiently.
• Ensure front office checklist tasks are completed daily.
• Post payments to patient accounts per policy.
• Be SME in practice management system for patient registration and e-check in.
• Notify back office of patient arrivals and provide pertinent information.
• Confirm all patient appointments per policy or at least 2 days in advance.
• Respond to patient messages from the Contact Center promptly.
• Participate in daily huddles and monthly team meetings.
• Understand business imperatives and how role impacts metrics.
• Uphold PDS Brand framework in decisions.
• Educate patients about Mouth-Body Connection with clinicians.
• Maintain professional appearance and demeanor per policy.
• Ensure compliance with company policies and regulatory bodies.
• Other duties as assigned.

Conocimientos

Office practices

Communication

Patient advocacy

Time management

Detail oriented

Team player

Independent work

Interpersonal skills

Confidentiality

Brand stewardship

Educación

High School Diploma or GED

Herramientas

Practice management system

Descripción del empleo

PDS Health is seeking a front desk coordinator to manage patient check-in, scheduling, and front desk operations. You will interact with patients in the reception area, answer calls, and ensure accurate registration and timely communication with the back office.

The role emphasizes confidentiality, excellent communication, and adherence to brand standards while supporting the PPE process and delivering a positive patient experience.