Behavioral Health Front Desk & Patient Care Coordinator

Appalachian Mountain Health; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Appalachian Mountain Health seeks a Patient Support Representative to serve as the Front Desk in the Behavioral Health office. You will act as the initial contact for clients, providers, and third parties, handling inquiries and guiding them to appropriate staff.

The role involves answering calls, scheduling appointments, updating patient information in the EHR, and ensuring a warm, professional first impression of the organization. Experience with insurance verification is a plus.

Qualifications

• Handling high volumes of phone inquiries with courteous communication.
• Maintaining accurate EHR notes and client records.
• Scheduling appointments following program guidance.
• Verifying and updating client information as needed.

Responsibilities

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
• Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
• Provide a welcoming first impression of the organization
• Client check in and complete full registration process
• Experience with verifying client insurance is preferred but not required.

Skills

Phone screening

De-escalation

Customer service

EHR documentation

Appointment scheduling

Registration / onboarding

Insurance verification (preferred)

Tools

EHR system

Job description

Appalachian Mountain Health seeks a Patient Support Representative to serve as the Front Desk in the Behavioral Health office. You will act as the initial contact for clients, providers, and third parties, handling inquiries and guiding them to appropriate staff.

The role involves answering calls, scheduling appointments, updating patient information in the EHR, and ensuring a warm, professional first impression of the organization. Experience with insurance verification is a plus.