Dental Patient Experience Coordinator

Great Expressions; Land O' Lakes (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, maintain records, and handle general administrative tasks to support a smooth patient experience.

You will communicate with dental staff, verify insurance information, collect co-pays, process claims, and respond to inquiries.

Qualifications

• High school diploma or equivalent; healthcare administration certification is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in healthcare.

Responsibilities

• Greet patients and provide a warm welcome at the practice.
• Schedule appointments considering staff availability.
• Confirm and remind patients about upcoming appointments.
• Maintain patient records in the practice management system.
• Process insurance claims and coordinate with providers for billing inquiries.
• Collect co-pays, deductibles, and other payments from patients.
• Respond to patient inquiries via phone, email, or in person.
• Maintain the reception area and ensure a smooth patient flow.

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, maintain records, and handle general administrative tasks to support a smooth patient experience.

You will communicate with dental staff, verify insurance information, collect co-pays, process claims, and respond to inquiries.