Dental Front Desk & Patient Experience Lead

Great Expressions; Michigan; On-site; USD 29,000 - 35,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first contact for patients at our dental office, delivering excellent customer service and handling appointments, records, and administrative tasks.

You will greet patients, manage the waiting area, schedule with staff, verify insurance, and maintain confidential records while ensuring a smooth patient flow and positive experience.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Job description

Great Expressions is seeking a Patient Coordinator to be the first contact for patients at our dental office, delivering excellent customer service and handling appointments, records, and administrative tasks.

You will greet patients, manage the waiting area, schedule with staff, verify insurance, and maintain confidential records while ensuring a smooth patient flow and positive experience.