Dental Patient Experience Lead

Great Expressions Dental Centers; Longmeadow (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate record-keeping, and collaboration with dental staff to maintain an efficient appointment calendar and compliant patient information

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Maintain a professional and courteous demeanor when interacting with patients.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.

Skills

Customer service

Education

High school diploma

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate record-keeping, and collaboration with dental staff to maintain an efficient appointment calendar and compliant patient information