Dental Office Patient Experience Coordinator

Great Expressions Dental Centers; Lilburn (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers in Lilburn, GA is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the practice. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to support smooth operation and a positive patient experience.

The role emphasizes exceptional customer service, accurate data entry, and coordination with dental staff to optimize scheduling and patient flow in a busy clinic.

Qualifications

• 1–3 years of experience as a receptionist or customer service role in a dental office.
• High school diploma or equivalent; healthcare administration education is a plus.

Responsibilities

• Greet patients and provide a warm, friendly welcome.
• Schedule appointments considering patient preferences and staff availability.
• Manage patient records in the practice management system.
• Verify and collect patient insurance information and process co-pays.
• Coordinate with dental staff to maintain an efficient appointment calendar.
• Respond to patient inquiries via phone, email, or in person.
• Prepare patients with required forms and pre-appointment instructions.
• Maintain a clean, organized reception area and ensure patient flow.

Skills

Customer service

Receptionist experience

Scheduling

Education

High school diploma

Tools

Practice management software

Job description

Great Expressions Dental Centers in Lilburn, GA is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the practice. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to support smooth operation and a positive patient experience.

The role emphasizes exceptional customer service, accurate data entry, and coordination with dental staff to optimize scheduling and patient flow in a busy clinic.