Dental Patient Experience Coordinator

Smile Brands Inc.; Anaheim (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Smile Brands Inc. in Anaheim, CA is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude).

You will help patients feel welcome whether they are coming in for treatment or calling to schedule an appointment, and assist with financial arrangements. In this role you will greet patients, verify insurance, schedule visits, explain services and payment options, and ensure a smooth visit with professionalism.

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for our dental care and treat everyone with respect and professionalism

Job description

Smile Brands Inc. in Anaheim, CA is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude).

You will help patients feel welcome whether they are coming in for treatment or calling to schedule an appointment, and assist with financial arrangements. In this role you will greet patients, verify insurance, schedule visits, explain services and payment options, and ensure a smooth visit with professionalism.