Dental Front Office & Patient Experience Lead

Smile Brands Inc.; Bellingham (WA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k plan

Job summary

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, welcoming, informing and supporting them through scheduling, treatment explanations and payment options. You will embody the G3 approach—Greeting, Guiding and Gratitude—to create personal, positive and easy patient experiences while working with a friendly dental team in a fast-paced office.

Responsibilities include greeting patients, checking in/out, answering questions, verifying insurance and

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Customer service

Interpersonal skills

Organization

Patient-centered approach

Job description

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, welcoming, informing and supporting them through scheduling, treatment explanations and payment options. You will embody the G3 approach—Greeting, Guiding and Gratitude—to create personal, positive and easy patient experiences while working with a friendly dental team in a fast-paced office.

Responsibilities include greeting patients, checking in/out, answering questions, verifying insurance and