Dental Patient Experience Coordinator

Great Expressions Dental Centers; Union (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to welcome patients and manage daily front-desk operations. You will schedule appointments, update records, and coordinate with the dental team to ensure a smooth patient experience.

The role emphasizes strong customer service, HIPAA compliance, and effective communication across patients and staff. On-site work with a focus on accuracy and professionalism ensures high-quality patient care.

Qualifications

• 1-3 years of proven experience as a receptionist or in a dental office.
• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

Responsibilities

• Greet patients in a warm, friendly manner upon arrival.
• Schedule appointments based on patient preferences and staff availability.
• Update and maintain patient records and ensure confidentiality.
• Collect co-pays, deductibles, and other payments; handle billing inquiries.
• Coordinate with dental staff to manage the appointment calendar.
• Answer patient questions via phone, email, or in person and explain policies.

Skills

Customer service

Receptionist

Communication skills

HIPAA compliance

Education

High School Diploma

Tools

Practice Management Software

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to welcome patients and manage daily front-desk operations. You will schedule appointments, update records, and coordinate with the dental team to ensure a smooth patient experience.

The role emphasizes strong customer service, HIPAA compliance, and effective communication across patients and staff. On-site work with a focus on accuracy and professionalism ensures high-quality patient care.