Dental Patient Experience Coordinator

Great Expressions; Snellville (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Great Expressions in Snellville, GA is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will deliver exceptional customer service, greet patients, schedule appointments, manage patient records, and handle general administrative tasks to keep the practice running smoothly.

The role requires 1-3 years of receptionist or customer service experience in a dental setting, with a high school diploma.

Qualifications

• 1-3 years of receptionist or customer service experience in a dental office.
• High school diploma or equivalent; healthcare administration certification is a plus.

Responsibilities

• Greet patients and maintain a warm, professional front-desk presence.
• Schedule patient appointments considering staff availability and patient preferences.
• Manage patient records and ensure confidentiality and accuracy.
• Verify and update insurance information and collect co-pays and payments.
• Answer inquiries via phone, email, or in person and provide policy information.

Skills

Customer service

Reception

Scheduling

Education

High school diploma

Healthcare administration certification

Tools

Dental practice management system

Job description

Great Expressions in Snellville, GA is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the dental office. You will deliver exceptional customer service, greet patients, schedule appointments, manage patient records, and handle general administrative tasks to keep the practice running smoothly.

The role requires 1-3 years of receptionist or customer service experience in a dental setting, with a high school diploma.