Dental Patient Concierge & Scheduling Pro

Great Expressions; Dearborn, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our dental practice. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth patient experience.

You will verify insurance, collect co-pays, coordinate with staff, and maintain confidentiality in line with privacy rules. A customer-service mindset and professional demeanor are essential for success in this role.

Qualifications

• 1–3 years of receptionist or customer service experience.
• High school diploma or equivalent; healthcare administration knowledge is a plus.

Responsibilities

• Greet patients and create a warm, welcoming environment.
• Schedule appointments and manage the appointment calendar.
• Verify and update patient information and insurance details.
• Process co-pays and handle billing inquiries.
• Maintain patient records in the practice management system.
• Answer patient inquiries via phone, email, or in person.
• Keep the reception area clean and organized.
• Coordinate with clinical staff for efficient patient flow.

Skills

Customer service

Scheduling

Communication

Education

High school diploma

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients in our dental practice. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth patient experience.

You will verify insurance, collect co-pays, coordinate with staff, and maintain confidentiality in line with privacy rules. A customer-service mindset and professional demeanor are essential for success in this role.