Dental Office Patient Concierge

Great Expressions; Decatur (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions in Decatur, GA is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, handling calls, and guiding them through check-in and check-out.

You will schedule appointments, manage the patient records in the practice management system, verify insurance, collect co-pays, and coordinate with dental staff to ensure a smooth flow of patients.

This role emphasizes confidentiality and excellent customer service to maintain a positive patient experience.

Qualifications

• 1-3 years of receptionist or customer service experience in a dental office.
• High school diploma or equivalent; healthcare administration coursework is a plus.

Responsibilities

• Greet patients warmly and coordinate check-in and check-out.
• Schedule and confirm appointments, managing the calendar.
• Maintain patient records securely and update information.
• Verify insurance details and collect co-pays when applicable.
• Process insurance claims and address billing inquiries.
• Answer patient questions by phone, email, or in person.
• Maintain reception area cleanliness and organization.

Skills

Customer service

Scheduling

Medical records

Privacy compliance

Communication

Education

High school diploma or equivalent

Healthcare administration certification

Job description

Great Expressions in Decatur, GA is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, handling calls, and guiding them through check-in and check-out.

You will schedule appointments, manage the patient records in the practice management system, verify insurance, collect co-pays, and coordinate with dental staff to ensure a smooth flow of patients.

This role emphasizes confidentiality and excellent customer service to maintain a positive patient experience.