Dental Patient Experience & Scheduling Coordinator

Great Expressions; Gainesville (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Great Expressions in Gainesville, GA is seeking a Patient Coordinator to be the first point of contact for patients. The role emphasizes warm greetings, efficient scheduling, accurate record maintenance, and privacy compliance to support a positive patient experience.

The coordinator will handle co-pays, verify insurance, process basic claims, and communicate with dental staff to optimize patient flow and appointment availability.

Qualifications

• Experience as a receptionist or in a dental office customer service role.
• High school diploma or equivalent; healthcare admin cert is a plus.
• Ability to manage patient records and scheduling with discretion.

Responsibilities

• Greet patients and manage the reception area for a smooth flow.
• Schedule and confirm appointments, reminders via phone or other channels.
• Maintain patient records and ensure privacy compliance.
• Verify insurance information and coordinate billing/claims.
• Collect co-pays and assist with payments and forms.
• Communicate with dental staff to manage the calendar and patient flow.

Skills

Receptionist experience

Customer service

Appointment scheduling

Patient records management

Privacy/compliance

Billing and payments

Insurance claims

Communication skills

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Job description

Great Expressions in Gainesville, GA is seeking a Patient Coordinator to be the first point of contact for patients. The role emphasizes warm greetings, efficient scheduling, accurate record maintenance, and privacy compliance to support a positive patient experience.

The coordinator will handle co-pays, verify insurance, process basic claims, and communicate with dental staff to optimize patient flow and appointment availability.