Dental Patient Experience Coordinator

Riccobene Associates Family Dentistry; Mocksville (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to support front-office operations, manage scheduling, verify insurance, and process payments, while delivering a positive patient experience. This non-clinical role emphasizes accurate data, reporting, and efficient workflow in a busy dental practice.

You will greet patients, check them in and out, balance registers, and assist with end-of-day tasks.

Qualifications

• Customer service experience and ability to work in a fast-paced setting.
• Strong communication and organizational skills.
• Dental front desk experience preferred.

Responsibilities

• Greet and assist patients to ensure a positive front-office experience.
• Check-in/check-out patients and verify information in the system.
• Collect co-payments and balance registers daily.
• Process reports and monitor office emails.
• Verify insurance, perform pre-authorizations where needed.
• Schedule same-day or next-day appointments and manage the router.
• Support the Office Manager with end-of-day processes and escalation as required.

Skills

Greeting patients

Check-in processes

Collect co-payments

Check-out procedures

Scheduling appointments

Insurance verification

RevenueWell usage

Multi-tasking

Education

High school diploma

Tools

RevenueWell

Practice management software

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to support front-office operations, manage scheduling, verify insurance, and process payments, while delivering a positive patient experience. This non-clinical role emphasizes accurate data, reporting, and efficient workflow in a busy dental practice.

You will greet patients, check them in and out, balance registers, and assist with end-of-day tasks.