Dental Front Desk Coordinator: Scheduling & Patient Care

Riccobene Associates Family Dentistry; Mebane (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Mebane, NC is seeking a Patient Coordinator to support front‑office operations, manage scheduling, verify insurance, process payments and maintain accurate patient data for billing and reporting.

This non‑clinical role focuses on delivering a positive patient experience while coordinating daily office workflow, greeting patients, checking them in and out, balancing registers and supporting the Office Manager.

Qualifications

• Ability to reliably arrive in time to support office opening and scheduled business hours.
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies.
• Subject to background screening consistent with applicable law and job-related business needs.
• High school diploma or equivalent.
• Customer Service experience.
• Ability to work in a fast-paced environment and manage competing priorities.
• Ability to balance registers accurately.
• Strong communication skills.
• Must exhibit ethical conduct & confidentiality.
• High attention to detail and accuracy.
• Strong computer and organization skills.
• Communicates clearly and professionally with patients and team members in person and by phone.
• Ability to demonstrate independent thinking as well as a teamwork-oriented approach.
• Dental or medical front desk experience preferred

Responsibilities

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned.

Skills

Greeting patients

Check-in patients

Collect co-payments

Check-out patients

Reports

Emails management

Insurance verification

Pre-authorizations

End-of-day balancing

Router preparation

Multi-tasking

Scheduling

Phone skills

Escalation to manager

Teamwork

Education

High school diploma or equivalent

Tools

RevenueWell

Job description

Riccobene Associates Family Dentistry in Mebane, NC is seeking a Patient Coordinator to support front‑office operations, manage scheduling, verify insurance, process payments and maintain accurate patient data for billing and reporting.

This non‑clinical role focuses on delivering a positive patient experience while coordinating daily office workflow, greeting patients, checking them in and out, balancing registers and supporting the Office Manager.