Dental Front Desk & Patient Experience Specialist

Riccobene Associates Family Dentistry; Rocky Mount (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Rocky Mount, NC is seeking a Patient Coordinator to support front-office operations, scheduling, insurance verification, payments, and data accuracy, ensuring a positive patient experience. This non-clinical role emphasizes efficiency and customer service within a busy dental office.

The Patient Coordinator will handle greeting, check-in/out, payments, reporting, and coordination of communications, while collaborating with the Office Manager to maintain

Qualifications

• Reliable punctuality to support opening hours.
• Strong customer service and communication skills.
• Dental front desk or medical front desk experience preferred.

Responsibilities

• Greet and assist patients to ensure a positive front-office experience.
• Check-in patients and verify information in the patient management software.
• Collect co-payments and balance registers daily.
• Check-out patients and schedule next appointments.
• Run reports and monitor office emails.
• Use RevenueWell for confirmations and insurance requests.
• Verify insurance and pre-authorizations.
• Support Office Manager with end-of-day processes.
• Escalate issues as needed.

Skills

Front desk greeting

Patient check-in

Co-pay collection

Patient checkout

Reporting

Email monitoring

RevenueWell

Insurance verification

Pre-authorizations

Cash balancing

Router preparation

Multi-tasking

Scheduling

Voicemail handling

Office communication

Teamwork

Confidentiality

Dental front desk

Education

High school diploma or equivalent

Tools

Practice management software

RevenueWell

Job description

Riccobene Associates Family Dentistry in Rocky Mount, NC is seeking a Patient Coordinator to support front-office operations, scheduling, insurance verification, payments, and data accuracy, ensuring a positive patient experience. This non-clinical role emphasizes efficiency and customer service within a busy dental office.

The Patient Coordinator will handle greeting, check-in/out, payments, reporting, and coordination of communications, while collaborating with the Office Manager to maintain