Dental Front Desk & Patient Experience Coordinator

Riccobene Associates Family Dentistry; Kenosha (WI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Wisconsin seeks a Patient Coordinator to support front-office operations by scheduling appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting.

This non-clinical role emphasizes delivering a positive patient experience, strong communication, confidentiality, and the ability to multi-task in a fast-paced dental office. Prior front-desk or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Dental or medical front desk experience preferred.
• Strong communication and organizational skills.
• Ability to multi-task and prioritize under pressure.
• Reliable attendance and confidentiality.
• Customer service experience required.
• Attention to detail and data accuracy.
• Proficient in using office software and EHR systems.

Responsibilities

• Greet and assist patients to create a positive front-office experience.
• Check-in patients and verify information in the patient management system.
• Collect co-payments and process payments.
• Check-out patients and schedule next appointments.
• Monitor and respond to office emails and voicemails.
• Run and process reports and balance registers daily.
• Escalate issues to the Office Manager when needed.
• Support Office Manager with end-of-day processes.
• Other duties and responsibilities as assigned.

Skills

Greeting patients

Customer service experience

Communication skills

Multi-tasking

Organizational skills

Ethical conduct & confidentiality

Attention to detail

Teamwork

Independent thinking

Education

High school diploma or equivalent

Tools

Patient management software

Job description

Riccobene Associates Family Dentistry in Wisconsin seeks a Patient Coordinator to support front-office operations by scheduling appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting.

This non-clinical role emphasizes delivering a positive patient experience, strong communication, confidentiality, and the ability to multi-task in a fast-paced dental office. Prior front-desk or customer service experience is preferred.