Dental Front Desk & Patient Experience Specialist

Riccobene Associates Family Dentistry; Garner (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Garner, NC seeks a Patient Coordinator to support front-office operations by managing scheduling, verifying insurance, processing payments, and maintaining accurate patient data for billing and reporting. This non-clinical role focuses on delivering a positive patient experience while supporting office workflow.

The ideal candidate will excel at multi-tasking in a fast-paced environment, balance registers, greet patients professionally, and collaborate

Qualifications

• Strong front-desk experience and customer service skills.
• Ability to multi-task in a fast-paced medical/dental front office.
• Attention to detail and data accuracy.
• Proficient in scheduling, insurance verification, and payments.
• Excellent communication and professional appearance.

Responsibilities

• Greet and assist patients to create a positive front-office experience.
• Check-in patients and collect necessary information in the management system.
• Process payments and balance registers at day end.
• Check-out patients and coordinate follow-up appointments.
• Run and process practice reports and monitor emails.
• Verify insurance and obtain pre-authorizations when needed.
• Maintain accurate patient data for billing and reporting.
• Escalate issues to the Office Manager and support daily operations.

Skills

Greeting patients

Patient check-in

Billing

Check-out

Reporting

Email monitoring

Insurance verification

Cash handling

Routing

Multitasking

Scheduling

Voicemail management

Office support

Issue escalation

Education

High school diploma or equivalent

Tools

RevenueWell

Job description

Riccobene Associates Family Dentistry in Garner, NC seeks a Patient Coordinator to support front-office operations by managing scheduling, verifying insurance, processing payments, and maintaining accurate patient data for billing and reporting. This non-clinical role focuses on delivering a positive patient experience while supporting office workflow.

The ideal candidate will excel at multi-tasking in a fast-paced environment, balance registers, greet patients professionally, and collaborate