Dental Front Desk Coordinator: Patient Scheduling

Riccobene Associates Family Dentistry; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Durham, NC seeks a Patient Coordinator to support front‑office operations Tuesday through Friday. The role focuses on scheduling, insurance verification, payments, and accurate patient data for billing.

It is non‑clinical and centers on delivering a positive patient experience while aiding office workflow. The candidate should have strong communication, ability to multi‑task, and experience in a fast‑paced dental front desk environment.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is needed in a front-office setting.
• Ability to balance multiple tasks and maintain accuracy under pressure.

Responsibilities

• Greet and assist patients professionally to ensure a positive front‑office experience.
• Check‑in patients and collect required information in the patient management system.
• Collect co‑payments and process payments accurately.
• Check‑out patients and schedule follow‑ups as needed.
• Run and process applicable reports and monitor office emails.
• Utilize RevenueWell for confirmations, communications, and insurance requests.
• Verify insurance coverage and obtain pre‑authorizations when required.
• Close out shifts and balance registers daily; prepare routing for next day.
• Escalate issues to the Office Manager when necessary.

Skills

Customer Service

Communication

Multi-tasking

Attention to detail

Data entry

Teamwork

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

Patient management software

Job description

Riccobene Associates Family Dentistry in Durham, NC seeks a Patient Coordinator to support front‑office operations Tuesday through Friday. The role focuses on scheduling, insurance verification, payments, and accurate patient data for billing.

It is non‑clinical and centers on delivering a positive patient experience while aiding office workflow. The candidate should have strong communication, ability to multi‑task, and experience in a fast‑paced dental front desk environment.