Patient Experience & Scheduling Coordinator

Great Expressions; Village of Islandia (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, scheduling visits, and maintaining accurate records. You will handle payments, coordinate with insurance, and support privacy compliance in a busy dental practice.

Primary responsibilities include managing the appointment calendar, answering inquiries, and ensuring a smooth patient experience from arrival to departure. Prior healthcare reception experience is preferred.

Qualifications

• 1–3 years of receptionist or customer service experience, preferably in healthcare.

Responsibilities

• Greet patients warmly and manage the reception area.
• Schedule appointments considering staff availability.
• Verify and update patient information and medical history.
• Maintain patient records in the dental practice management system.
• Process co-pays, deductibles, and other payments.
• Process insurance claims and coordinate with providers.
• Respond to inquiries via phone, email, or in person.
• Ensure privacy and confidentiality of patient records.
• Coordinate with staff to optimize scheduling and patient flow.
• Communicate scheduling changes to patients and staff.

Skills

Customer service

Scheduling appointments

Phone & email communication

Privacy compliance

Education

High school diploma

Tools

Practice management system

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, scheduling visits, and maintaining accurate records. You will handle payments, coordinate with insurance, and support privacy compliance in a busy dental practice.

Primary responsibilities include managing the appointment calendar, answering inquiries, and ensuring a smooth patient experience from arrival to departure. Prior healthcare reception experience is preferred.