Dental Front Desk & Patient Experience Specialist

Great Expressions Dental Centers; Southfield (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Great Expressions Dental Centers in Southfield, MI is seeking a Patient Coordinator to be the friendly first contact for patients visiting or calling the office. You will greet patients, schedule appointments, manage records and support daily front desk operations.

In this role you will verify insurance, collect co-pays, answer inquiries, and coordinate with clinicians to keep the schedule running smoothly while maintaining confidentiality and a positive patient experience.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Skills

Customer service

Reception duties

Appointment scheduling

Data entry

Insurance verification

Billing & payments

Education

High school diploma

Healthcare administration certification (plus)

Tools

Practice management software

Job description

Great Expressions Dental Centers in Southfield, MI is seeking a Patient Coordinator to be the friendly first contact for patients visiting or calling the office. You will greet patients, schedule appointments, manage records and support daily front desk operations.

In this role you will verify insurance, collect co-pays, answer inquiries, and coordinate with clinicians to keep the schedule running smoothly while maintaining confidentiality and a positive patient experience.